Privacy policy

PRIVACY POLICY Last updated: April 2026

1. OUR COMMITMENT TO YOUR PRIVACY Toddie is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights in relation to it.
2. INFORMATION WE COLLECT When you visit our store or place an order, we may collect the following types of information:

• Name and contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely via Shopify Payments and PayPal — we do not store your card details)
• Order history and transaction details
• Device and browsing information (via cookies and tracking technologies)

1. HOW WE USE YOUR INFORMATION We use your personal information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing communications (only if you have opted in)
• Improve our website and customer experience
• Comply with legal obligations

1. THIRD-PARTY SERVICES We use the following third-party services which may have access to certain personal information:

Shopify Our store is powered by Shopify Inc., which hosts our website and processes orders. Your data is stored on Shopify's secure servers. You can read Shopify's privacy policy at https://shopify.com/legal/privacy.

Klaviyo We use Klaviyo to manage our email marketing. If you opt in to marketing communications, your name and email address will be shared with Klaviyo. You can unsubscribe at any time via the link in any marketing email. Klaviyo's privacy policy is available at https://klaviyo.com/legal/privacy-policy.

Meta Pixel We use the Meta Pixel (Facebook Pixel) to measure the effectiveness of our advertising and to show you relevant ads on Facebook and Instagram. This tool collects anonymised browsing data via cookies. You can opt out of personalised ads via your Facebook ad preferences.

PayPal If you pay via PayPal, your payment is processed directly by PayPal. We do not store your PayPal account or financial details. PayPal's privacy policy is available at https://paypal.com/au/legalhub/privacy-full.

1. COOKIES We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our store.
2. DISCLOSURE OF YOUR INFORMATION We do not sell or rent your personal information to third parties. We may share your information with service providers (such as Australia Post for order delivery) where necessary to fulfil your order, or where required by law.
3. YOUR RIGHTS Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at https://oaic.gov.au

1. DATA RETENTION We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you would like your data deleted, please contact us and we will action your request where legally permissible.
2. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
3. CONTACT US For any privacy-related questions or requests, please contact us at: info@toddie.au 20 Wills Rd, Long Point, 2565 NSW